Returns & Exchanges
Please note, we do not offer refunds.
All returns will be accepted for exchanges or store credit only. All exchanges or store credits must be used towards the same designer as the original order.
- Items must be returned within 15 days of the shipment delivery date to be valid for an exchange or store credit.
- Merchandise must be unworn, unsoiled or laundered, with all original ticketing, tags and protective shields attached.
- S'well water bottles, Flash Tattoos, hair accessories, hats, jewelry, and intimates cannot be exchanged.
- Exchanges will be made depending on availability.
- Customers are responsible for the return shipping fees.
- We recommend your package be shipped via an insured and traceable method. We are not responsible for lost or damaged packages.
- Shipping fees are non-refundable.
- Items discounted 30% or more from the original price (including social media flash sales) are FINAL SALES. All SALE items are final sale.
Hassle Free Returns & Exchanges:
- To request an authorization, click here.
- Once your request has been approved you will receive an authorization e-mail
- Please send your item(s) as per instructed in the authorization e-mail
- Neatly fold the item(s) and place them back in their individual bags.
- Merchandise must be unworn, unwashed, with all original ticketing and tags attached.
- Protective shields must be intact, do not remove when trying on.
- Item(s) must be kept in a smoke free environment and protected against pet odors, hair or dander.
- Once we receive your package we reserve the right to inspect and refuse the item(s). If the item(s) have been worn and are not in the same condition in which it was shipped to you. We will send the item(s) back and the return shipping fee will be charged to you.
- Because swimwear is an intimate apparel, please ensure that you wear undergarments while trying on. Swimsuits must have protective shields intact and they must not be removed while trying on. This rule is strictly enforced to comply with federal health regulations and for the protection of our clients.
- Please note that after tags are removed we are not responsible for damages. All items undergo quality control and are checked for any defects before they are dispatched to customers. We hold superior quality standards because we want you to have the best customer experience possible! In the unlikely event that you receive an item that is not in perfect condition, please contact us within 24 hrs. We will replace the item for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced. However, if the item is replaceable, refund requests will not be granted.
- We make every effort to display as accurately as possible the colors of our products in our website. However, as computer monitors vary we cannot guarantee that your monitor will display all colors accurately.
Questions? Feel free to call or text us at 239-682-1191 / e-mail firstname.lastname@example.org!